Welcome to the “Questions & Answers” page on velvessvl.com. Here, we’ve answered some frequently asked questions from customers to help you better understand our services and policies. If you have further questions, please feel free to contact our customer service team.

  1. How do I place an order?
    You can place an order by browsing products on the website and adding your selected items to your shopping cart. After completing your purchase, proceed to the checkout page and follow the prompts to enter your account information or check out as a guest and select your payment method to complete your order.
  2. Can I modify my order?
    Once an order is confirmed and processed, our system automatically processes the shipment and generally cannot be modified. However, you can contact customer support to request special handling before shipping. If you need to change your order information, please contact us as soon as possible.
  3. How do I track my order?
    After your order is shipped, you will receive an email with tracking information. You can track your package by clicking the link in the email or visiting our website.
  4. How do I process returns or exchanges?
    If the item you received is defective, damaged, or not as ordered, please contact us within 14 days of receipt to request a return or exchange. Please ensure the item is in its original condition, unopened, and with its original packaging. Please review our Returns page for a detailed return and exchange policy.
  5. How do I handle payment issues?
    If you experience issues with the payment process, please verify that your payment information, including your credit card information and billing address, is correct. If the issue persists, please contact Customer Service for assistance.
  6. Do you offer international shipping?
    Yes, we offer international shipping, but costs and delivery times vary by country. During checkout, you will see the shipping options and costs applicable to your country.
  7. How can I contact us?
    If you have further questions or need further assistance, you can contact us at the following:

Email: sandrarodriguez@velvessvl.com
Thank you for visiting velvessvl.com. We look forward to serving you and hope you have a pleasant shopping experience in our store!